This Privacy Policy describes how FITONAUT (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or purchase from fitonaut.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a visitor to the Site, or another person whose information we collect under this Privacy Policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will announce updated privacy policies on the Site, update the “Last updated” date, and take any other actions required by applicable law.

How we collect and use your personal information

To enable us to provide the Services, we collect your personal information from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, fulfill all applicable service terms, and protect or defend the Services, our rights, and the rights of our users or other persons.

What personal information we collect

The types of personal information we receive depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies you, is associated with you, describes you, or could be linked to you. The categories and specific types of personal information we collect are described in the following sections.

Information we collect directly from you

The information you provide directly to us through our Services may include:

• Contact information , including your name, surname, address, phone number, and email address.
• Order information, including your name, surname, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information , including your username, password, security questions, and other information used for account security purposes.
• Customer service information, including information you choose to include in our communications, such as by sending a message through the Services.

Some Service features may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“ Usage data ”). We may use cookies, pixels, and similar technologies (“ Cookies ”) to do so. Usage data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we receive from third parties

Finally, we may receive information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as “Shopify”.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) so they can process your payment, fulfill your orders, and provide you with the products or services you ordered, in order to fulfill our agreement with you.
• When you visit our Site, open or click on our emails, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this privacy policy. See also the section below titled  “Third-party sites and links”.

How we use your personal information

• Providing products and services. We use your personal information to provide you with the Services and fulfill our agreement with you, including processing your payments, fulfilling your orders, sending communications related to your account, purchases, returns, exchanges, or other transactions, shipping to you, creating and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and capabilities. We may also improve your shopping experience by allowing “Shopify” to connect your account with other “Shopify” services that you may choose to use. In that case, “Shopify” will handle your information in accordance with its privacy policy and user privacy policy.
• Marketing and advertising. We may use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications by email, text message, or mail, and showing you ads for products or services. This may include using your personal information to better tailor the Services and ads on our Site and other sites. If you are an EEA resident, the legal basis for this processing of personal data is our legitimate interest in selling our products under point (f) of Article 6(1) of the GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential unauthorized, unlawful, or harmful activity. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not disclose your username, password, or other access credentials to anyone. If you believe your account has been compromised, contact us immediately. If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in ensuring the security of our Site for you and other customers under point (f) of Article 6(1) of the GDPR.
• Communicating with you and improving our services. We use your personal information to provide you with customer service and improve our services. This is in accordance with our legitimate interests in responding to your needs, providing you with effective services, and maintaining business relationships with you under point (f) of Article 6(1) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. Specific information about the cookies we use to enable the “Shopify” platform can be found at  https://www.shopify.com/legal/cookies . We use cookies to enable the functionality and improvement of our Site and the Services (including remembering your actions and preferences), to perform analytics, and to better understand how users interact with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and ads on our Site and other sites.

Most browsers are set by default to accept cookies, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively affect your user experience and may cause some services, including certain features and general capabilities, to malfunction or be inaccessible. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for purposes of contract performance, legitimate purposes, and other purposes described in this privacy policy. Such circumstances may include:

• With suppliers or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
• With business and marketing partners so that we can provide you with services and show you ads. Our business and marketing partners will use your information in accordance with their privacy notices.
• When you indicate, request, or otherwise consent to us disclosing certain information to third parties, such as so that we can send you products or use social media controls or login integrations with your consent.
• With our affiliates or other entities within our corporate group, in our legitimate interests to conduct business successfully.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), fulfill all applicable service terms, and protect or defend the Services, our rights, and the rights of our users or other persons.

We disclose the categories of personal information and non-public personal information about users for the purposes described in the sections above titled  “How we collect and use your personal information” and “How we disclose personal information” :

We do not use or disclose non-public personal information without your consent or to determine your characteristics.

With your consent, we share personal information for advertising and marketing purposes, as described below.

Third-party sites and links

Our Site may contain links to third-party-controlled sites or other online platforms. If you follow links to sites that are not associated with or controlled by us, you should review their privacy and security policies and other terms. We do not warrant or accept responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on those sites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be seen by other users of the Services and/or users of those third-party platforms, without limiting our or the third party’s ability to use it. The inclusion of such links does not necessarily imply that we endorse the content of such platforms or their owners or operators, except as disclosed in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are a child who has provided us with your personal information, your parent or guardian may contact us using the contact information provided below and ask that it be deleted.

As of the effective date of this privacy policy, we have no actual knowledge that we “share” or “sell” (as defined by applicable laws) the personal information of persons under the age of 16.

The security and storage of your information

Please note that no security measures are perfect or foolproof, and we cannot guarantee “absolute security”. Furthermore, any information you send to us may be insecure during transmission. We recommend that you do not use insecure channels to send us non-public or confidential information.

How long we store your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or fulfill other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights described below related to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may reject your request as permitted by law.

• Right to access information / know : you may have the right to request access to the personal information we hold about you, including information about how we use and share your information.
• Right to erasure : you may have the right to request that we erase your personal information that we hold.
• Right to rectification : You may have the right to request that we correct inaccurate personal information we process about you.
• Right of portability : In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party.
• Right to opt out of sale, sharing, or targeted advertising : you may have the right to instruct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising” as defined by applicable privacy laws. Please note that if you visit our Site with global privacy control enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information on the device and browser you use to visit the Site.
• Restriction of processing : You may have the right to request that we stop or restrict the processing of your personal data.
• Withdrawal of consent : When we process your personal data based on your consent, you may have the right to withdraw that consent.
• Appeal : If we refuse to consider your request, you may have the right to appeal our decision. You can do this by responding directly to our refusal.
• Communication preferences management : we may send you marketing emails, and you can opt out of receiving them at any time using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-marketing emails, such as about your account or orders you have placed.

You may exercise any of these rights in the circumstances described on our Site or by contacting us using the contact information provided below.

We will not discriminate against you for exercising any of these rights. Before providing a substantive response to a request, we may need to collect information about you, such as your email address or account information, to verify your identity. Under applicable laws, you may appoint an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a representative’s request, we will require the representative to provide evidence that you have authorized them to act on your behalf, and you may be required to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we handle your personal information, contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information provided below or by filing a complaint with your local data protection authority. You can find a list of EEA supervisory data protection authorities  here .

International users

Please note that we may transfer, store, and process your personal information outside your country of residence. Your personal information is also processed by employees, third-party service providers, and partners in these countries.

If we transfer your personal information outside the European Union, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent agreements issued by the relevant competent authority in the European Union, unless the data is transferred to a country that has been determined to ensure an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us or write to us by email at fitonaut@fitonaut.com or by phone at +37065617060

For the purposes of applicable data protection laws and unless clearly stated otherwise, we are the controller of your personal information.