Returns and Exchanges Policy

At Fitonaut, we want every purchase to be a pleasant experience. If for any reason the item is not right or does not meet your expectations, we offer a simple, fair, and straightforward returns and exchanges process.

Returns and Exchanges Terms

• Items can be returned within 14 calendar days from the date of receipt of the order.
• The returned item must be unworn, unwashed, and undamaged, with all original labels and packaging intact.
• The buyer pays the return shipping costs. The buyer is also responsible for ensuring that the item is sent using a reliable and trackable shipping method.

How to Submit a Return or Exchange Request

1. Submit a Request

Submit a return or exchange request via your order confirmation email by clicking the "Return Request" button. Please indicate the reason for the return or exchange.

2. Wait for Confirmation

After reviewing your request, we will send an email with detailed return instructions and the return address.

3. Ship the Item

Ship the item securely using a method that provides tracking. We recommend keeping the tracking number until the return has been fully processed.

4. Refund

Upon receipt and inspection of the returned item, we will issue a refund using the same payment method as the original purchase.

The refund may take between 5 and 10 business days, depending on your payment service provider.

Additional Information

• Delivery costs are non-refundable, as the shipping service is considered rendered upon delivery of the order.
• If you received a defective or damaged item, please contact us immediately. In such cases, we will cover the return shipping costs.

Need Help?

If you have any questions, our customer service team is always ready to help.

Email: fitonaut@fitonaut.com